Frequently Asked Questions
While there’s no perfect answer as to when to reserve items, early planning ensures product availability so we recommend that you place your order as early as possible prior to your event. Quantities are limited, and availability is on a first-come-first-served basis. This is especially important during peak rental times such as the busy spring and fall months as well as holidays. We will always try our best to accommodate your last-minute needs. We’re here to make your event successful.
Placing an order is as easy as making a phone call to our office, requesting a quote online, sending an e-mail to one of our event specialists, or stopping by our showroom. You may ask for a written quote first; however, a reservation is only confirmed when a deposit has been received and a signed copy of the rental contract is on file.
To establish a customer profile in our system, we require two forms of identification: the first form of ID MUST have a picture (for example driver’s license, identification card, etc.) and the second form of ID MUST match the photo ID with SAME name AND address (for example utility bill, bank/credit card statement, vehicle registration, formal piece of mail, etc.).
We ask for a 25% non-refundable, non-transferable credit card deposit to confirm a reservation. The deposit is your assurance that the items requested will be available on the day you request. The deposit must be made on a Visa or MasterCard. The final balance is due three weeks prior to the delivery date and can be made via credit card, check, or cash. Final balances paid by a credit card are subject to a 4% credit card processing fee. The fee is waived on the initial 25% deposit. Don’t worry, we will provide courtesy reminders as your event approaches. Reservations made within three weeks of your event require payment in full.
Payments can be made in a number of ways. We accept Visa, MasterCard (with a 4% processing fee), checks (require 10 business days for processing), and cash. Payments can be made over the phone, in person, or via mail or email. Prearranged account customers may provide a signed reservation form or written purchase order to confirm a reservation. Our event specialists are happy to help you through the payment process.
Ultimately, you are responsible for verifying the accuracy of your order. If something is not listed on your order, we will not be providing it. Please make sure absolutely every detail that needs to be taken care of is listed directly on the order including event dates/times, delivery/pick-up dates/times including venue information, rental items, and any corresponding labor and special instructions.
We know accidents happen. However, you the renter take temporary ownership of all rental items from the time of delivery/will-call to pick-up/drop-off the next day so ultimately they are your responsibility.
We do charge for missing, broken, damaged, and weather-damaged items. You are responsible for the security of our equipment while in your possession. Please make sure that all items are in a secure location and protected from the weather. We apply a 10% Damage Waiver on most items to protect you from any accidental, unintended damage that may occur during your rental. This does not cover losses, theft, or the disappearance of equipment due to customer negligence.
We insist that you inspect and count all rental items when received to ensure that everything that is stated on the contract is in good order. Any discrepancies should be reported to our office immediately, and we will try to correct the problem or adjust your contract prior to your event. Please do not wait until after your event to report any discrepancies.
Fees for broken or unreturned items will be assessed on a case-by-case basis and are charged to the credit card on file. While we will always strive to clean/fix damaged items, unsalvageable items that need to be removed from inventory will be charged a replacement fee and are payable upon closing’ of your order.
Yes! We do allow most orders to be picked up from our warehouse during normal business hours: Monday – Friday from 8 a.m. – 5 p.m. and Saturday from 8 a.m. – 4 p.m. Items typically are available starting at 9 a.m. the day of your event and due back the next business day by 12 p.m. Item availability may affect pick-up and return times based on rental demands.
Transportation is important! You’ll need to have the appropriate vehicle or trailer with supplies such as straps and blankets to move the items you rent. A Party Apart will gladly assist in loading/unloading, but ultimately the customer is responsible for securing rental items for transportation. A Party Apart is not liable for personal injury or damage(s) to vehicles and/or property.
Please be advised that due to the delicate nature of some products, not all items in our inventory collection are available for will-call and must be delivered.
Your return time is generally by 12 pm the following day, but it will be listed on your rental contract. It is your responsibility to have items back within the allocated time. If you return late, your rentals are subject to late fees, another full-day rental, and/or charge for any missed rentals if such occurrence occurs.
Most rental prices are based on a one event/day rental rate. All charges are for time out, whether used or not.
Absolutely! If you desire to use rental items for a longer period, please contact us for product availability and extended rental rates.
You can browse our online rental catalog to see the daily rental rate for each product listed. Simply add the items you’re interested in into your shopping cart like you’re shopping online. Enter your contact and event information, and submit a web quote request. We’ll get back to you within 48 hours with availability and a customized quote. Your items in your cart/or quote are not held for you until you pay the deposit and sign the rental contract.
Just pick which option is easiest for you!
- Request one on our website by completing a Web Quote Request.
- Send us an email at firstname.lastname@example.org.
- Call us at (260) 969-0999.
- Call and schedule an appointment to visit our showroom and meet with an event specialist.
Location & Business Hours
Our showroom and warehouse are located at A Party Apart, 200 E. Superior St., Ft. Wayne, IN 46802. We are located on the corner of Clinton and East Superior Streets in a large brick building in between Headwaters Park and Freimann Square. We have designated customer parking in our lot so no need to pay to park on the street or in a parking garage.
Located in downtown Fort Wayne, Indiana, A Party Apart serves northeast Indiana, the northern Indiana lake areas, northwest Ohio, and southern Michigan for all of your rental needs.
Is your event outside of the tri-state area? No problem! Custom delivery quotes are available upon request.
Of course! We’d love to show you around our showroom, and we welcome your visit to our facility! Appointments are strongly encouraged as we strive to give you the time required and individual attention. Our showroom is available during normal business hours: Monday – Friday from 8 a.m. – 5 p.m. and Saturday from 8 a.m. – 4 p.m. Depending on what you’re planning, an official appointment may need to be scheduled with one of our event designers for a future date/time.
In the meantime, feel free to check out the rest of our website and social media postings on Facebook and Instagram for rental information and event inspiration.
Please contact us as we are continually adding new items to our inventory and always looking for new items to offer our customers. If we can’t provide something, we’ll be happy to look into sub-rental options from other vendors. Your satisfaction is our priority.
For most items, all that we ask is that you return the equipment in the same condition as you received it. We will complete all formal cleaning, sterilization, and sanitization upon the return of the items. Linens need to be dry, shaken out, and free from food debris, and placed in the laundry bag(s) provided. Food-service items must be well rinsed and free of any food, oils, or beverage residue. Do It Yourself tents and inflatables must be dry and free of soil, leaves, and all other debris. Vases and votives should be wax-free and all décor removed. Tables must be free of tape, staples, and any decorations, etc. Cleaning charges may apply if items are returned dirty. All items except linens should be returned in the same packaging as provided.